APR Cranes Return Policy
You may return most new, unused items within 30 days of delivery for a full refund or exchange. To be eligible for a return, your item must be in the same condition that you received it, uninstalled, and in its original packaging. You’ll also need the receipt or proof of purchase.
Non-Returnable Items:
Certain types of items cannot be returned, including:
- Custom-made or specially ordered products.
- Items that have been installed or show signs of wear and tear.
- Perishable goods (if applicable).
- Gift cards.
How to Initiate a Return:
To start a return, please contact our customer service team at [Insert Phone Number or Email Address Here] or visit our office in Panchkula, Haryana, India. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item. Please do not send your purchase back to the manufacturer without prior authorization.
Shipping Returns:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance for items of value, as we cannot guarantee that we will receive your returned item.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically 5-10 business days).
Exchanges (if applicable):
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, contact us at [Insert Phone Number or Email Address Here] and we’ll guide you through the process.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately upon receipt. We will work with you to resolve the issue promptly, either by replacing the item or providing a full refund.
Contact Us:
If you have any questions about our return policy, please don’t hesitate to contact us. We’re committed to ensuring your satisfaction with APR Cranes.